Introduction
Printed-on-demand merch is customized commodities from the selection of materials, the application of printing methods, and different processing practices—each choice is very personalized. However, apart from the attractiveness of the merch itself, the matching pre-sales and after-sales service is also the key to ensuring customer loyalty.
When the customer shows a dissatisfied expression after receiving the finished product, and feels that it doesn’t be correct the imagination, as a print-on-demand seller, how to communicate and explain with the customer, follow-up service process planning, and even compensation and so on will also be one of the vital business links of the POD e-commerce. Here are a few key points to help you do well in pre-sales and after-sales service:
Communication before printing is more important than after-sales service.
If you have done a good job of communication and confirmation beforehand, you can actually avoid many after-sales problems. For print-on-demand sites, it is recommended to confirm with customers through pictures at the stage of communicating printed materials.
In addition, different products may have different printing conditions during creation. It is suggested to list the relevant lists for customers to know and confirm, and emphasize the key points for the products produced.
- For example, if a customer wants to make a rug today, you need to connect with customers about a wide range of printing problems (such as color difference range, picture resolution, file errors, etc.) in advance. You can also specifically explain what may happen when making rugs: the possible offset state during printing, the possible printing state according to the design artwork, the fact that pictures and texts are too close to the cutting edge, they may be cut off, and the large area of dark toner printing will be brighter and so on.
It is a suitable way for you to communicate with customers through pictures and related cases so that customers can be psychologically prepared to face the limitations of printing and have a preliminary imagination of the subsequent finished products.
The pre-printing test is to evaluate the printing situation according to the completed product.
Spending a little money to do a few print-on-demand merch tests first is a bit like buying insurance. This is an imperative concept that can be instilled in customers. You can help customers better understand the printing conditions and printing files through pre-printing tests and printing samples, and what kind of problems merch will encounter when they are officially printed, so as to better imagine the physical state of print-on-demand products.
If there is any problem, it can also be adjusted before the formal mass production, so as to avoid all reprints after mass printing. This kind of prepress real product test is actually a layer of guarantee for both the consumer and seller.
Of course, a small number of printing tests also require some working days, and the concept that production usually doesn’t make working days faster because of less printing should also be conveyed to customers. Therefore, the arrangement of process time also needs to be known to customers in advance, and the related schedule planning is also a necessity for you to support customers’ evaluation and explanation.
Customized Print-on-demand merch after-sales service.
If the above-mentioned pre-press interaction is perfect, in fact, many subsequent difficulties can be avoided. However, when you actually get the finished product, there will still be some problems, such as defects or other dirt caused by the production process, as well as collision and damage during transportation, and so on. You need some tips to improve your service:
- Confirm whether the status of the print-on-demand merch meets the customer’s expectations through quality control before shipment. If you have time, you can redo it directly; If you don’t have time, you ought to describe the situation to the customer and take more time to deal with it; If the customer is in a hurry and doesn’t have time to adjust and redo, it may need an agreement compensation mechanism, such as refund, providing relevant concessions and so on.
- It is your responsibility to package the POD merch before shipment in the part of packaging and shipping. In order to avoid subsequent disputes, it is suggested to keep relevant records (photos, videos, etc.) during or after the packaging process.
- It is also necessary to select a freight company with stable quality, so as to reduce the probability of collision and damage to goods during transportation.
- After-sales service pays more attention to the quality of communication and dialogue than pre-printing. Because customers are already dissatisfied with your things, and if properly handled, the crisis can be turned into a turning point.
- In the process, in addition to ensuring the quality and packaging of print-on-demand products before shipment, you can also set the delivery process after the goods are sent on the website function so that customers can make inquiries.
- If there are any problems after receiving the merch, there are also fixed online processes and channels to apply for return or exchange or to confirm and communicate with relevant personnel.
Dealing with customers’ after-sales problems in real-time can make customers regain their trust in your brand. For the seller, if the same customer places another order later, this after-sales experience can also be used as the basis for subsequent communication of new orders, and the process and quality of orders can be further optimized.
Three key factors for optimal POD customer service.
If you are in trouble where there is a better POD service, Printdoors may be the nicest choice for you. At printdoors.com, we understand that customers rely on a company to produce high-quality products and provide timely, reliable service. Here are three key points to consider when striving to achieve the best POD customer service:
- Responsive and proactive communication: One of the most important aspects of customer service is being able to respond promptly to customer inquiries and concerns. At printdoors.com, we have a dedicated team of customer service representatives who are available to answer questions and resolve issues in a timely manner. We also proactively communicate with our customers, keeping them informed of the status of their orders and any potential delays or issues that may arise.
- Attention to detail: POD products, such as custom t-shirts and other apparel, require a high level of attention to detail to ensure that the final product meets the customer’s expectations. At printdoors.com, we have strict quality control measures in place to ensure that every order is produced to the highest standards. We also offer a range of customization options to allow our customers to create exactly the product they envision.
- Flexibility and adaptability: The POD industry is constantly evolving, and it’s important for a company to be able to adapt and change with the times. At printdoors.com, we are always looking for ways to improve and innovate, whether it’s by introducing new products or streamlining our processes. We are also flexible in our approach to customer service, working with our customers to find solutions that meet their needs and exceed their expectations.
Conclusion
All in all, whether it’s pre-sales service or after-sales service, it’s all needed for better POD service. Because of the highly customized relationship and online ordering, it means that you may not have had face-to-face communication with customers from beginning to end. Thus, doing a good job in pre-sales and after-sales service is an inevitable and essential link.
Overall, achieving the best POD customer service requires a combination of responsive and proactive communication, attention to detail, and flexibility and adaptability. At printdoors.com, we are committed to providing our customers with the highest level of service and support, and we strive to be the best in the industry.
